1. Scope of the Policy

This Privacy Policy describes how Fespa Bulgaria ("Company", "we") collects, uses, stores and discloses information when you visit our website, use our services or interact with us in any way.

It applies to all website visitors, members, customers, partners and any person we come into contact with in the course of our business.

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2. Information we collect

2.1 Information you provide to us directly

When registering, filling out contact forms, participating in events or becoming a member, you may provide us with:

• Personal data (names, email address, telephone)
• Company data (name, UIC, address of management)
• Payment information (processed through secure payment service providers)
• Communication preferences and interests

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2.2 Information collected automatically

When you visit our website, we automatically collect:

• Technical data: IP address, browser type, operating system, screen resolution
• Usage data: pages visited, clicks, session duration, referring URLs
• Data from cookies and similar technologies (see Section 5)

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2.3 Information from third parties

We may receive information about you from:

• Public registers and business databases
• Social networks (when using social login or integration)
• Partners and sponsors of our events

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3. How we use the information

We use the collected information for the following purposes:

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3.1 Provision of services

• Processing memberships, orders and requests
• Organizing and managing participation in exhibitions and seminars
• Issuing invoices and processing payments

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3.2 Communication

• Responding to your inquiries and providing customer support
• Sending administrative notices (changes in terms, order confirmations)
• Marketing communications and newsletters (only with your consent)

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3.3 Improving services

• Analyzing website usage and improving user experience
• Conducting satisfaction surveys
• Developing new products and services

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4. Sharing information

We do not sell your personal information. We may share information with:

• Service providers – companies supporting our activities (hosting, email platforms, payment processors), bound by confidentiality agreements
• FESPA International – within the framework of our membership in the international association, where necessary and in compliance with the GDPR
• Legal and regulatory authorities – when required by law or to protect our rights
• Successors – in the event of a merger, acquisition or restructuring of the Company

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5. Cookies

5.1 What are cookies?

Cookies are small text files placed on your device when you visit a website. They help us ensure the proper functioning of the site, remember your preferences and analyze traffic.

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5.2 Types of cookies we use

• Necessary cookies – necessary for the basic functioning of the site; do not require consent
• Functional cookies – remember your preferences (language, region); require consent
• Analytical cookies – analyze how the site is used (e.g. Google Analytics); require consent
• Marketing cookies – used to display personalized ads; require consent

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5.3 Cookie management

When you first visit the site, you will be shown a cookie banner that allows you to manage your preferences. You can change your choices at any time through your browser settings or through the "Cookie Settings" link at the bottom of each page.

Please note that disabling certain cookies may affect the functionality of the website.

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6. Security

We implement technical and organizational security measures, including:

• SSL/TLS encryption of transmitted data
• Need-to-know access control
• Regular security reviews and testing
• Data incident response procedures

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Upon detection of a data security breach, we will comply with our notification obligations under the GDPR - to the competent supervisory authority within 72 hours and to the affected individuals if the breach poses a high risk.

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7. Links to third parties

Our website may contain links to third-party websites. This Policy does not apply to them. We recommend that you familiarize yourself with the privacy policies of each website you visit.

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8. Children

Our services are not directed at anyone under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected such information without the consent of a parent or guardian, we will delete it immediately.

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9. Changes to the Privacy Policy

We may update this Policy from time to time. Any changes will be posted on this page with the updated date. In the event of material changes, we will notify you by email or by a visible notice on the website. We encourage you to review the Policy regularly.

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10. Your rights and how to exercise them

You have a number of rights under current data protection legislation – right of access, rectification, erasure, restriction, portability and objection. A detailed description of your rights is available on the "Privacy Policy" page.

To exercise your rights or if you have any questions, please contact us:

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Email: office@fespa.bg

Tel.: +359 87 8100 149

Address: 2E Academician Ivan Geshov Blvd., Serdika Business Center Bldg., 1303 Sofia, Bulgaria

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We will respond to your request within 30 days of receiving it, in accordance with the requirements of the GDPR.

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